If the person is under the care of a palliative team, they should develop a plan with you before the need arises. Follow their lead. They will let you know who to call, and in what order. The funeral director will generally be last on the list.
Otherwise, call 000 - you will need the ambulance and the police.
The funeral director cannot attend until specific processes have been completed.
Once these three steps are completed, the police will give you permission to call a funeral director to arrange a transfer into their care. This can happen at any time of the day or night. We are here when you need us.
If the police are not able to reach the general practitioner, or the general practitioner is not certain about a cause of death, the police will arrange a transfer into their care (to their Forensic Science Department) for safe-keeping until further information is available.
Please know that you will be kept informed and supported through this process. Often, the additional information obtained over the coming hours/days is sufficient to enable permission to proceed with funeral arrangements.
If the person dies in nursing home, the nursing staff will call and ask the general practitioner or locum to attend so that they can assess the person and confirm ‘life extinct’. They will also call family so that they may attend if they wish. Due to the busy nature of doctors, this step can sometimes take a few hours.
Once confirmation is obtained , and the family are ready, you can call a funeral director to effect a transfer into their care. Once again, this can happen at any time of the day or night. We are here when you need us.
If the person dies in a public or private hospital, the hospital will attend to the process of confirming ‘life extinct’ and organising the ‘medical cause of death certificates’. Each hospital has a different release process. You can ask the nursing staff, or your funeral director, about the process in their particular hospital. Most of the time, once the family is ready, the person is moved to the hospital’s mortuary while the internal processes are completed.
Generally, public hospitals will only release people into the care of a funeral director during set operating hours on weekdays.
I wanted to take a moment to thank you for everything you did for me and my family in helping us say goodbye to Dad. We have a big crazy Italian family and managing all our emotions is not always an easy task. You have an empathy and a sense of compassion that is truly comforting during a very difficult time.
Diane. June 2023.
Thank you for yesterday, it was a beautiful service. We have just looked at the Memorial Book and its absolutely beautiful - we love it. Memories we will never forget.
Toni. June 2023.
I just wanted to send you an email to say thank you so very much for everything you did for my family over the last couple of weeks. I'm so very glad that we decided to go with your firm. From the very first phone call with you, I felt cared for, and I know my Nanny felt the same way when she met you. Everything was perfect. Granddad would have been so proud of us and how we were able to still find laughter on the day, which is a testament to how comfortable we felt in the space.
Sarah. May 2023
Thank you so much for yesterday's lovely service to farewell Barb. I think that it went off really well and it was so nice to see her relatives there and old friends. The setting was beautiful - it could not have been better as Partridge House is directly across from where Barb spent all her school years at Woodlands Girls Grammar - now St Peter's. I am sure that Barb would heartily have approved everything we were able to do for her. Wendy, Marlene, Andrea and I met afterwards in the Holdfast Hotel for one glass of prosecco to toast happy memories of our fun times we had with Barb over many years. Again thanks to you (Fiona Talbot-Leigh - Celebrant), Peter, his mother and the other staff for a fitting farewell to a dear friend.
Priscilla. June 2021.
I would like you to know how very grateful we are for the very professional and caring assistance given to us by all your staff as we prepared for and entered into our last journey with and for our mum. Be very proud that you are maintaining a very fine family tradition on the highest order. We will not hesitate in recommending your company and staff very highly indeed. With very good wishes and sincere thanks.
Trish. May 2018.
Thank you very much for your exceptional services carried out in such a caring and sensitive manner for the funeral of our Mum. We were very appreciated of your help and guidance. Thank you again.
Naomi. April 2018.